Home Care Delivered (HCD) is a rapidly growing specialty medical supply distributor that partners with physicians, home healthcare providers, and other healthcare practitioners by providing medical products to their patients, delivered directly to their homes anywhere across the U.S. HCD has contracts with hundreds of insurance companies including Medicare, state Medicaid plans and commercial insurance plans throughout the U.S. HCD offers a wide array of name-brand products across multiple chronic care categories, including Incontinence, Diabetes, Ostomy, Urological, Wound Care, Equipment and Oral Nutritional Supplements. These products are instrumental in assisting people to return home from a hospital stay or remain in the home setting. HCD has offices across the US and distribution that enables next-day delivery for 96% of the US population. Founded in 1996, HCD has a successful operating history and today employs over 200 teammates. HCD is guided by the company's purpose statement: To help people live with confidence and dignity. With a 98% customer satisfaction rating, is elevating the industry standard.

Due to the success of our organization, we are hiring a Digital Enrollment Coordinator!

The Digital Sales & Enrollment Coordinator is responsible for supporting the Digital Sales & Team Reps with follow up to existing physician offices or new customers that the Digital Sales & Enrollment Reps has spoken to and started new orders for but have not yet converted the order for shipping.

ESSENTIAL DUTIES:

• Provides daily support to the Digital Sales & Enrollment Representatives with key process follow up items to help take a customer from new order to new customer (by helping to support the order shipment process].

• Monitors key process steps in a Reps Order Bank, working closely with Team Lead to follow up on selected processes.

• Understands the journey of a DTC customer from being a new lead through the process to ship, to best support reps on key steps in that lead to order ship process.

• Maintains appropriate level of communication and confidentiality.

• Manges their workload with great attention to details and professionalism.

• Performs follow up calls to doctors’ offices and customers with confidence and compassion.

• Must have a good attention to detail.

• Must be able to multitask.

• Must have good verbal communications skills.

• This position requires a person on the phone a majority of their work day.

• Performs all other duties as assigned, which may vary at any time with or without notice.

REQUIREMENTS:

• A college student at minimum in their 4th semester of school [or later] or a person with equivalent experience in call centers or presentations.

• Previous work experience with customer service, delivering presentations, and/or working with the public in some aspect.

• Previous sales experience or call center experience a plus.

PHYSICAL REQUIREMENTS:

• Sitting: Ability to sit for extended periods, typically 6-8 hours a day, while working at a computer station.
• Manual Dexterity: Proficiency in using a keyboard, mouse, and other computer peripherals for data entry and communication purposes.
• Visual Acuity: Ability to view a computer screen for prolonged periods, with good visual acuity to read small print and accurately enter data.
• Hearing: Adequate hearing ability, with or without correction, to understand and respond to customer inquiries via telephone or other audio equipment.
• Repetitive Movements: Regular use of the hands, wrists, and fingers to perform repetitive tasks such as typing and using a mouse.

COMPENSATION:

This position can be part time or full time, depending on the candidate's needs. Hourly wage ranging from $16.00 to $18.00.

BENEFITS FOR FULL TIME EMPLOYEES:

• Medical/Dental/Vision Insurance
• Health Savings Account
• Life Insurance
• 401K Plan
• Paid Holidays
• Competitive PTO schedule that includes vacation, sick, and personal days
• Paid training
• Casual dress code

Due to the high volume of applications we receive, we are unable to respond individually to each applicant. Rest assured, if your qualifications align with our needs, we will reach out to you directly to discuss the next steps. We request that you refrain from making phone calls to inquire about the status of your application. Thank you for your understanding and interest in joining our team.